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Available for new clients

Rachel Orocio

Client Success Associate

Helping businesses deliver exceptional client experiences through proactive support, efficient administration, and seamless communication.

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Rachel Orocio
Experience
3–5 Years
Industries
Diverse
Rachel at work
About Me

Dedicated to Your Business Success

With 3 to 5 years of professional experience, I have built a versatile career spanning lead generation, customer service, appointment setting, and client success. I thrive on learning new systems, collaborating with diverse teams, and paying close attention to the details that make a difference.

I enjoy supporting businesses across various industries, bringing a proactive mindset and genuine commitment to every project. My goal is simple: to help you deliver exceptional client experiences while you focus on growing your business.

3–5

Years Experience

4+

Core Roles

24h

Response Time
Services

How I Can Help You

Premium support tailored to your business needs, delivered with professionalism and precision.

Customer Service

Delivering exceptional support experiences that build loyalty and trust with your clients through prompt, empathetic communication.

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Lead Generation

Identifying and qualifying high-potential prospects to fuel your sales pipeline and accelerate business growth.

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Appointment Setting

Managing your calendar with precision, coordinating meetings, and ensuring seamless scheduling for you and your clients.

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Virtual Assistance

Comprehensive administrative support including email management, data entry, research, and day-to-day operational tasks.

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My Process

A Proven Path to Results

A structured yet flexible approach designed to integrate seamlessly with your workflow.

01

Discovery

Understanding your business goals, challenges, and the unique dynamics of your team and clients.

02

Communication & Planning

Establishing clear channels, workflows, and expectations to ensure seamless collaboration from day one.

03

Task Execution

Delivering high-quality work with attention to detail, deadlines, and your brand standards.

04

Customer Support & Follow-Up

Proactively engaging with clients and stakeholders to maintain satisfaction and momentum.

05

Reporting & Continuous Improvement

Providing transparent updates, gathering feedback, and refining processes for ongoing excellence.

Toolkit

Tools I Work With

Proficient in modern platforms that power efficient remote collaboration.

Microsoft Office
Slack
Zoom
Calendly
Airtable
Meta Suite
ChatGPT
Gmail
Google Docs
Google Sheets
Google Drive
Salesforce
HubSpot
Zendesk
Trello
Canva
QuickBooks
Notion
Dropbox
Mailchimp
Asana

"Rachel is communicative and wants to do well... Her support team was great as well."

AK
Alex Kirk
Verified Client on Upwork
Case Studies

Real Results, Real Impact

A glimpse into how I've helped businesses streamline operations and elevate client experiences.

Customer Service

E-Commerce Support Turnaround

Client

Mid-sized online fashion retailer with 10K+ monthly orders

Challenge

Backlog of 500+ unresolved tickets, 48+ hour response times, and declining customer satisfaction scores.

Solution

Implemented a tiered support system using Zendesk, created response templates, and established proactive follow-up workflows.

Reduced response time to under 4 hours; CSAT improved from 72% to 94%
Lead Generation

Sales Pipeline Revitalization

Client

B2B SaaS startup seeking qualified enterprise prospects

Challenge

Sales team spending 60% of time on cold outreach with low conversion rates and stale lead lists.

Solution

Built targeted prospect lists via LinkedIn and Salesforce, crafted personalized outreach sequences, and qualified leads before handoff.

Generated 120+ qualified leads/month; sales conversion rate up 35%
Appointment Setting

Executive Calendar Optimization

Client

Real estate investment firm with 3 busy principals

Challenge

Constant scheduling conflicts, missed appointments, and no-shows costing an estimated $15K/month in lost deals.

Solution

Centralized all calendars via Calendly and Google Calendar, implemented automated reminders, and managed rescheduling proactively.

Eliminated double-bookings; no-show rate dropped from 22% to 4%
Investment

Transparent Pricing

Choose the engagement model that fits your business needs and budget.

Part-Time Virtual Assistant
$12/hour
Ideal for businesses needing flexible, ongoing support on a part-time basis.
  • Up to 20 hours/week
  • Email & calendar management
  • Customer support
  • Weekly reporting
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Most Popular
Full-Time Virtual Assistant
$10/hour
Comprehensive support for businesses ready to fully delegate operations.
  • 30+ hours/week
  • All Part-Time features
  • Lead generation & outreach
  • Priority response
  • Dedicated support
Get Started
Custom Business Package
Custom Quote
Tailored solutions for unique project requirements or specialized workflows.
  • Scope defined together
  • Flexible hours
  • Specialized tasks
  • Long-term partnership
Contact Me
Contact

Let's Build Something Great

Ready to elevate your client experience? Reach out and let's discuss how I can support your business.

vwprachelb@gmail.com
Preferred contact: Instagram DM
In Partnership with BRIHAFE DIGITAL NOMADS